Privacy Policy

Introduction

LockGrip (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from www.lockgrip.com.au.

By using our website, you agree to the collection and use of information in accordance with this policy.

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Information We Collect

When you visit or interact with our website, we may collect certain personal information including:

Personal Information
– Full name
– Email address
– Shipping and billing address
– Phone number (if provided)
– Payment details processed through secure payment providers

Order Information
– Products purchased
– Order history
– Transaction details

Technical Information
– IP address
– Browser type and device information
– Pages visited on our website
– Referring websites

This information helps us improve the functionality, security, and performance of our website.

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How We Use Your Information

LockGrip uses the information collected for the following purposes:

– To process and fulfil customer orders
– To provide customer service and respond to enquiries
– To send order confirmations and shipping updates
– To improve our website, products, and services
– To detect and prevent fraudulent transactions
– To comply with legal obligations

We only collect information that is reasonably necessary to operate our business and provide our services.

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Payment Security

LockGrip does not store full payment card details.

All payments are securely processed through trusted third-party payment providers. These providers manage and protect payment information in accordance with their own privacy and security policies.

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Cookies & Website Data

Our website may use cookies and similar technologies to enhance user experience and improve website functionality.

Cookies may be used to:

– Remember items in your shopping cart
– Understand how visitors use our website
– Improve site performance and usability

You may disable cookies through your browser settings, although some website features may not function correctly.

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Sharing Your Information

LockGrip does not sell, rent, or trade personal information to third parties.

However, we may share necessary information with trusted service providers in order to operate our business, including:

– Payment processors
– Shipping and logistics providers
– Website hosting and technical service providers
– Marketing and analytics platforms

These third parties only receive information necessary to perform their services.

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Data Security

LockGrip takes reasonable measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

We utilise secure technologies, encrypted connections (SSL), and trusted service providers to help protect your data.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

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Access and Correction of Information

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate.

Requests can be made by contacting us at:

sales@lockgrip.com.au

We will respond to reasonable requests within a reasonable timeframe.

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Third-Party Links

Our website may contain links to external websites that are not operated by LockGrip. We are not responsible for the privacy practices of these third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

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Changes to This Policy

LockGrip may update this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or website functionality.

The updated version will be posted on this page with the revised date.

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Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

LockGrip
Email: sales@lockgrip.com.au
Website: www.lockgrip.com.au